Course & Exams

  • Upon completion, when will I receive my certificate of completion?

    You are able to receive your certificate of completion immediately after passing the course (if the course is taken online)! The certificates will be automatically emailed to you and can be found on your dashboard. For in-person courses, certificates are emailed or mailed upon verification of attendance, completion and passing score on the post-test, and the post-course evaluations.

  • How long can I access my certificate?

    Certificates can be accessed anytime on your dashboard once it’s earned.

  • What happens if I fail a course?

    If you fail the exam on your first try, don’t worry! You are able to retake the exam two more times.

  • How many times can I retake the quiz if I fail the first time?

    You need to achieve a score of at least 70% or higher on the exam/post-test in order to pass the course/module. If you fail an exam/post-test, you will be given two more chances to retake the test. However, in order to protect the integrity of our services, this is the maximum amount of retries we will be able to offer you.

  • Where can I find a list of courses that I’ve completed?

    You can view the list of your completed courses by logging in to your dashboard.

  • Why are the courses labeled "Pre-order" not clickable?

    The courses that are labeled "pre-order" are currently in process of being made available in an asynchronous format OR were recently taught in person or LIVE and are being transformed to be available for distance learners as a recorded webinar. They are not ready yet; however, they will be available soon.


  • What payment methods do you accept?

    We accept all major bank cards/credit cards through Thinkific Payments, Stripe, and PayPal. In some cases, where applicable, you may see the option to pay in installments (but this will rarely be the case for most of our courses).

  • What is your refund policy?

    For courses that are not free, you, the learner, must request a refund no later than seven (7) days before in-person courses, or three (3) days before online live webinars. PLEASE NOTE: We do not issue refunds for online self-paced courses once you have begun the course. If you have any questions about this, please contact [email protected] For courses that are free, the refund policy does not apply. You will be unenrolled from all courses for which you are refunded and will not be able to access course content or earn CEUs for these courses.


  • Is the website secure? Is my personal information secure?

    Definitely! Our website is constantly monitored and audited by our team to ensure that our content is accurate and accessible. All financial transactions are secure. Once payment has been processed, your financial information is automatically deleted and will not be stored in any way. Additionally, our Learner Privacy Policy outlines how we ensure your learner information is protected. To find this, scroll to the bottom of the website and click on the policy to read it.


  • Are you approved in my state?

    Our Postgraduate Continuing Education Program is accredited by the International Accreditors for Continuing Education and Training (IACET). We are IACET-accredited providers and are authorized to offer IACET Continuing Education Units (CEUs). You can also verify our accreditation. Currently, we provide certifications and training live on campus in New York City. We also have recorded lectures and courses available online. To see which states have approved certifications for our classes, please click Accreditation

  • Do you provide live support?

    Yes! Please call 646-315-1548. Our hours of operation are Monday to Friday, 8:30am - 4:30pm Eastern Standard Time. You may also message us by using the chat box located on the bottom right hand side of our page, or email us at: [email protected]. For written messages, please allow two to three business days for responses. Additionally, cc [email protected] or [email protected] on emails with serious inquiries for a quicker response.

  • How are continuing education units/credits calculated?

    We are following the formula as instructed by the International Accreditors for Continuing Education and Training (IACET) and as shown on their website, in which 10 contact hours of instruction equals 1 IACET Continuing Education Unit. Lectures that are more than 30 minutes are rounded up to the next hour, equaling to 0.1 CEU. Breaks, lunches, and introductions that do not relate to the course content cannot be counted towards CEU hours and credit. For additional information about IACET, please see their website at About The CEU.

  • How do contact hours convert to CEUS?

    A learning event is proposed (using all the required iBRAIN processes for course development), submitted, and reviewed by the Chief Education Officer (Director of Professional & Continuing Education). Once approval is granted of the submitted materials, the next step is to conduct a pilot program during which the iBRAIN IACET CEU calculation/ worksheet is completed to determine the number of CEUs to be awarded. Each subsequent time the learning event is scheduled, the Chief Education Officer will assess if there have been changes made to the course content, method of delivery, equipment used, and/or type of demographic of participants since the pilot program was conducted and CEUs were calculated.

  • How do I Become A Guest Lecturer?

    If you are interested in being a guest lecturer, lease click on the Guest Lecturer tab and sign up using the form. We look forward to hearing from you!

  • How do I Partner with the iBRAIN Postgraduate CE Program?

    If you or your organization is interested in partnering with the iBRAIN CE Program, please email the Chief Education Officer/Director of Professional & Continuing Education, Dr. Peta Henry, at [email protected] or our Chief Innovation Officer, Dr. Victor Pedro, at [email protected].