Course & Exams

  • Upon completion, when will I receive my certificate of completion?

    You are able to receive your certificate of completion immediately after passing the course (if the course is taken online)! The certificates will be automatically emailed to you and can be found on your dashboard. For in-person courses, certificates are emailed or mailed upon verification of attendance, completion and passing score on the post-test, and the post-course evaluations.

  • How long can I access my certificate?

    Certificates can be accessed anytime on your dashboard once it’s earned.

  • What happens if I fail a course?

    If you fail the exam on your first try, don’t worry! You are able to retake the exam two more times.

  • How many times can I retake the quiz if I fail the first time?

    You need to achieve a score of at least 70% or higher on the exam/post-test in order to pass the course/module. If you fail an exam/post-test, you will be given two more chances to retake the test. However, in order to protect the integrity of our services, this is the maximum amount of retries we will be able to offer you.

  • Where can I find a list of courses that I’ve completed?

    You can view the list of your completed courses by logging in to your dashboard.

  • Why are the courses labeled "Pre-order" not clickable?

    The courses that are labeled "pre-order" are currently in process of being made available in an asynchronous format OR were recently taught in person or LIVE and are being transformed to be available for distance learners as a recorded webinar. They are not ready yet; however, they will be available soon.

Payment

  • What payment methods do you accept?

    We accept all major bank cards/credit cards through Thinkific Payments, Stripe, and PayPal. In some cases, where applicable, you may see the option to pay in installments (but this will rarely be the case for most of our courses).

  • What is your refund policy?

    Refund Policy
    For courses that are not free, you, the Learner, must submit a written refund request to [email protected]. The refund policy does not apply to free courses. Learners who receive a refund will be unenrolled from all refunded courses. They will no longer have access to course content and will be ineligible to earn Continuing Education Units (CEUs) for those courses.

    For In-Person Courses:

      • A full refund (100%) will be issued if the Learner cancels their registration at least five (5) business days before the course start date.
      • No refunds will be issued for requests made after the first day of the course.
      • In cases of emergency, Learners may submit a refund request, along with supporting documentation, to iBRAIN Continuing Education ("iBRAIN CE") for review on a case-by-case basis.

    For Remote Activities (e.g., Webinars, Synchronous online classes, etc.):

      • A full refund (100%) will be issued if the Learner cancels their registration at least three (3) business days before the scheduled event date.
      • No refunds will be issued for requests made after the event date.
      • Refunds will not be issued for online self-paced courses once you have accessed or begun the course.
      • In cases of emergency, Learners may submit a refund request, along with supporting documentation, to iBRAIN CE for review on a case-by-case basis.

    For Archived Webinars or Trainings:

      • No refunds will be issued once access to the requested recording has been granted to the Learner.

    For any questions, concerns, or further inquiries regarding refunds, please contact iBRAIN’s Continuing Education Program at: [email protected]

  • What is your cancellation policy?

    Cancellation Policy

    (1) Cancellation by iBRAIN’s Postgraduate Continuing Education Program

    Right to Cancel:
    iBRAIN’s Postgraduate Continuing Education Program reserves the right to cancel, postpone, or reschedule any program due to unforeseen circumstances, including but not limited to insufficient enrollment or inclement weather.

    Notification:
    In the event of cancellation, Learners will be notified as soon as possible via the email provided when registering, and a full refund will be issued.

    Limitation of Liability:
    iBRAIN’s Postgraduate Continuing Education Program shall not be responsible for any expenses incurred by Learners, including but not limited to travel, accommodation, or other costs, in the event of program cancellation, postponement, or rescheduling.

    (2) Cancellation by the Learner

    Notification Requirements:
    Learners who wish to cancel their registration must provide written notice (e.g., via email) to iBRAIN’s Postgraduate Continuing Education Program within the following timeframes:

      • For in-person courses: At least five (5) business days before the course start date. Cancellations made from five (5) business days up to the first day of the course will be subject to a ten percent (10%) cancellation fee.
      • For remote courses, webinars, and training: For remote courses, webinars, and training sessions, cancellations must be requested no later than three (3) business days prior to the scheduled event. For online, asynchronous courses, cancellations will not be permitted once the Learner has accessed or commenced the course. Cancellations made from three (3) business days up to the day of the event will be subject to a ten percent (10%) cancellation fee.

    For any questions, concerns, or further inquiries regarding cancellations, please contact iBRAIN’s Continuing Education Program at: [email protected]

  • Can I transfer my registration to someone else if I can no longer attend?

    Transfer and Substitution Policy
    Transfer of Registration
    A registered Learner who is unable to attend a continuing education program may transfer their registration to another individual, provided that the transfer request is submitted in writing no later than seven (7) days prior to the program start date.

    Substitution Policy
    In the event that a Learner is unable to attend, they may designate a substitute Learner to attend in their place, provided that the substitute meets all eligibility criteria and program requirements.

    Contact Information
    For any questions, concerns, or further inquiries, please contact iBRAIN’s Continuing Education Program at: [email protected]

Security

  • Is the website secure? Is my personal information secure?

    Definitely! Our website is constantly monitored and audited by our team to ensure that our content is accurate and accessible. All financial transactions are secure. Once payment has been processed, your financial information is automatically deleted and will not be stored in any way. Additionally, our Learner Privacy Policy outlines how we ensure your learner information is protected. To find this, scroll to the bottom of the website and click on the policy to read it.

Others

  • Are you approved in my state?

    Our Postgraduate Continuing Education Program is accredited by the International Accreditors for Continuing Education and Training (IACET). We are IACET-accredited providers and are authorized to offer IACET Continuing Education Units (CEUs). You can also verify our accreditation. Currently, we provide certifications and training live on campus in New York City. We also have recorded lectures and courses available online. To see which states have approved certifications for our classes, please click Accreditation

  • Do you provide live support?

    Yes! Please call 646-315-1548. Our hours of operation are Monday to Friday, 8:30am - 4:30pm Eastern Standard Time. You may also message us by using the chat box located on the bottom right hand side of our page, or email us at: [email protected]. For written messages, please allow two to three business days for responses. Additionally, cc [email protected] or [email protected] on emails with serious inquiries for a quicker response.

  • How are continuing education units/credits calculated?

    We are following the formula as instructed by the International Accreditors for Continuing Education and Training (IACET) and as shown on their website, in which 10 contact hours of instruction equals 1 IACET Continuing Education Unit. Lectures that are more than 30 minutes are rounded up to the next hour, equaling to 0.1 CEU. Breaks, lunches, and introductions that do not relate to the course content cannot be counted towards CEU hours and credit. For additional information about IACET, please see their website at About The CEU.

  • How do contact hours convert to CEUS?

    A learning event is proposed (using all the required iBRAIN processes for course development), submitted, and reviewed by the Chief Education Officer (Director of Professional & Continuing Education). Once approval is granted of the submitted materials, the next step is to conduct a pilot program during which the iBRAIN IACET CEU calculation/ worksheet is completed to determine the number of CEUs to be awarded. Each subsequent time the learning event is scheduled, the Chief Education Officer will assess if there have been changes made to the course content, method of delivery, equipment used, and/or type of demographic of participants since the pilot program was conducted and CEUs were calculated.

  • How do I Become A Guest Lecturer?

    If you are interested in being a guest lecturer, lease click on the Guest Lecturer tab and sign up using the form. We look forward to hearing from you!

  • How do I Partner with the iBRAIN Postgraduate CE Program?

    If you or your organization is interested in partnering with the iBRAIN CE Program, please email the Chief Education Officer/Director of Professional & Continuing Education, Dr. Peta Henry, at [email protected] or our Chief Innovation Officer, Dr. Victor Pedro, at [email protected].